Renunciation right – abandoning your purchase
This provision applies exclusively to internet sales to consumers.
In accordance with the law of 6 April 2010 on market practices and consumer protection (Art. 46, $1, 2°), the consumer has the right to notify the seller that he renounces the purchase, without payment of a penalty and without giving a reason, within 14 calendar days from the day following delivery of the product.
You must inform us in writing (e.g. via email) within 14 working days of delivery of the product that you wish to withdraw from the purchase. You can use the model withdrawal right form for this purpose, but you are not obliged to do so.
The article must be returned in its original packaging, in undamaged and unused condition and with sufficient postage, stating your order number. Returns are made at the expense and risk of the sender, in this case the customer. During the withdrawal period, the consumer shall handle the goods and packaging with care. He shall only unpack or use the goods to the extent necessary to judge whether he wishes to keep the goods. Products whose seal has been broken or whose packaging has been opened do not qualify.
Used, installed, damaged or incomplete appliances will not be taken back.
The right of return does not apply to purchases of items that are specially made to order and are therefore custom-made. Made-to-measure items are excluded from this right.
Items returned to us under the conditions described above will be refunded by us within a period of fourteen days from the date of return. You will therefore receive the full purchase price, including the shipping costs paid at the time of purchase.
The right of withdrawal does not apply to legal entities or to products purchased by a natural person for professional use.